Privacy Policy
This Privacy Policy explains how Smart Move collects, uses, discloses, and safeguards your information when you visit and interact with our moving and relocation services platform.
1. Information We Collect
We collect information in several ways to help you find the right moving solution for your specific relocation needs:
Information You Provide Directly
When you use our diagnostic questionnaire, request a quote, or contact us about your move, we collect:
- Your name, email address, and phone number
- Your current and destination addresses (to assess route complexity and logistics)
- Details about your move: apartment size, furniture types, timeline, and specific concerns (fragile items, narrow stairwells, scheduling constraints)
- Any messages or notes you provide describing your relocation anxieties or requirements
- Booking and service preferences you select through our decision trees and vehicle-size tools
Information Collected Automatically
When you browse our site, we may automatically collect:
- Browser type, operating system, and device information
- Pages visited, time spent on each section, and navigation patterns
- IP address and general geographic location (city/region level)
- Referral source and search terms used to find us
Cookies and Similar Technologies
We use cookies and similar tracking technologies to remember your preferences, maintain your session, and understand how you interact with our diagnostic tools and service comparisons. These help us improve the clarity of our decision flows and ensure you receive relevant service recommendations based on your specific moving scenario.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To understand your relocation anxieties, assess your specific moving challenges, and recommend tailored service combinations that address your concerns (packing methods for fragile items, route optimization for tight schedules, advance booking to eliminate last-minute stress)
- Communication: To respond to your inquiries, send booking confirmations, provide service updates, and share relevant moving guidance based on your situation
- Improvement: To analyze how residents use our diagnostic questionnaire, decision trees, and before-and-after reasoning sections, so we can refine our service explanations and make our platform more helpful
- Analytics: To track aggregate usage patterns and understand which moving pain points (damaged furniture, missed deadlines, hidden costs) resonate most with our customers
- Legal Compliance: To comply with applicable laws and regulations in Egypt and to protect our legal rights
3. Sharing Your Information
We do not sell your personal data. We may share your information only in these limited circumstances:
- Service Providers: We may share your address, move details, and contact information with logistics partners, vehicle operators, and packing specialists who help us fulfill your moving service. These partners are contractually bound to use your data only to provide the service you requested.
- Legal Requirements: We may disclose your information if required by law, court order, or government authority in Egypt or elsewhere.
- Business Transfer: If Smart Move is acquired or merged, your information may be transferred as part of that transaction.
4. Data Retention
We retain your personal data for as long as necessary to provide our services, fulfill your booking, and comply with legal obligations. Typically:
- Booking and service information is retained for at least 3 years for record-keeping and dispute resolution
- Contact information and diagnostic responses are retained for 2 years to help you plan future moves or provide service follow-up
- Analytics and usage data are aggregated and anonymized after 12 months
- You may request deletion of your data at any time, subject to legal retention requirements
5. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your personal data:
- Access: You have the right to request a copy of the personal data we hold about you
- Correction: You may request that we correct inaccurate or incomplete information
- Deletion: You may request deletion of your data, subject to legal retention obligations
- Objection: You may object to our processing of your data for marketing or analytics purposes
- Portability: You may request that we provide your data in a portable format
- Opt-Out: You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly
To exercise any of these rights, please contact us using the information below.
6. Security
We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission, secure storage, and access controls. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and you use our platform at your own risk.
7. Third-Party Links
Our site may contain links to third-party websites, including payment processors or local service providers in Mansoura and Alexandria. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing your information.
8. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a minor, we will take steps to delete such information promptly.
9. International Data Transfers
Your information may be processed and stored in Egypt and potentially transferred to other countries where we operate or where our service providers are located. By using our platform, you consent to the transfer of your data outside your country of residence, which may have different data protection laws than Egypt.
10. Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your data, please contact us:
We will respond to your request within 30 days or as required by applicable law.
11. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our site and updating the "Last Updated" date below. Your continued use of our platform after such changes constitutes your acceptance of the revised Privacy Policy.
Last Updated: January 2026